Do you book online or through an app for services such as ride sharing, accommodation or skills? Then you’re a part of the sharing economy. Sometimes the sharing economy can be cheaper, but like most things you spend your money on, you should understand their terms and conditions and complaint management process before you sign up. Depending on the service, you may deal with the seller, host or platform connecting you with the service. It’s always good to know the role each party plays, so you know who to contact if there are problems. You are entitled to a remedy if you don’t get what you paid for. The sharing economy has provided more options to buy services, but your rights remain the same. And if something does go wrong, remember you are protected by consumer rights under the Australian Consumer Law.